Cancellations, Returns & Refunds Policy
Important Reminder
All cancellation, return and refund services are only valid for orders purchased exclusively from Zeomis.com. We cannot process requests for items bought from third-party sites, resellers or other domains.
Order Cancellations
We allow full order cancellations before your items are produced or dispatched. A 100% full refund will be issued once your cancellation request is approved.
Cancellations are unavailable once your order has been shipped.
Refund Processing Timeline
After your refund request is approved, we will submit the refund to your payment provider within 1 business day.
The actual arrival of funds depends entirely on your card issuer’s processing speed; most customers receive the refund within 1–2 working days.
Returns (Eligible Cases)
We accept product returns. You may submit a return request within 14 calendar days after you receive your parcel.
Return Eligibility Rules
- Items must be unused, unmarked and kept in their original received condition;
- All original packaging must be intact and included;
- Valid order receipt or purchase proof is required to process your return.
Do NOT send returned goods directly to the manufacturer.
Shipping & Restocking Fees
You will only be charged shipping fees once per order (covering both outbound and return delivery).
No additional restocking fees will be charged for eligible product returns.
Refunds for Returned Items
Once we receive and inspect your returned goods, we will send you an email confirmation of receipt. We will also inform you whether your refund application is approved or rejected.
If approved, funds will be automatically credited back to your original payment method.
Late or Missing Refunds
If you have not received your refund after processing:
- Double-check your bank account balance first;
- Contact your credit card provider — refunds often take extra time to post to your statement;
- Follow up with your bank, as internal bank processing delays are common.
If you complete all the above steps and still cannot locate your refund, reach out to our support team at service@zeomis.com.
Return Address Request
Please email our customer service team at service@zeomis.com to obtain our official return shipping address.